Refund Policy

1. Overview

At Diamond Host, we want you to be completely satisfied with our services. This Refund Policy outlines the conditions under which refunds may be granted for our Minecraft hosting services.

2. Money-Back Guarantee

We offer a 48-hour money-back guarantee for all new customers. If you are not satisfied with our services within the first 48 hours of your purchase, you may request a full refund.

3. Eligible Refunds

Refunds may be granted in the following situations:

• Service not delivered as described
• Persistent technical issues that we cannot resolve
• Accidental duplicate payments
• Service cancellation within the 48-hour guarantee period
• Extended downtime exceeding our SLA commitments

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Requests made after the 48-hour guarantee period
• Account suspension due to Terms of Service violations
• Change of mind after the guarantee period
• Issues caused by user error or misconfiguration
• Third-party plugin or mod conflicts
• Partial month usage
• Promotional or discounted purchases unless service is defective

5. How to Request a Refund

1. Join our Discord server at discord.gg/tKDRWYNcuE.
2. Create a support ticket in the appropriate channel.
3. Provide your email or Discord username, transaction ID, purchase date, and reason for the request.
4. Wait for our team to review your request, usually within 24 to 48 hours.

6. Refund Processing

Once approved, refunds are processed within 3 to 5 business days and returned to the original payment method.

7. Service Credits

In some cases, instead of a monetary refund, we may offer service credits that do not expire, are non-transferable, and can be used for future Diamond Host purchases.

8. Chargebacks

If you initiate a chargeback without first contacting us, your account may be suspended immediately. We encourage you to contact support first so we can resolve the issue directly.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. The policy in effect at the time of your purchase will apply to that transaction.

10. Contact Us

For refund requests or questions about this policy, please contact us through Discord at discord.gg/tKDRWYNcuE or email us at support@diamondhost.site.